Frequently Asked Questions

🏡 General Service Questions

What does your pet waste removal service include?

Our service includes thorough scooping of all dog waste from accessible yard areas, double-bagging for sanitary handling, and a final visual check to ensure your lawn is clean, safe, and ready to enjoy.

How often can I schedule service?

We offer:

Weekly (most popular)
Bi-weekly
Monthly
One-time cleanups
Special event cleanups

Weekly service is recommended to keep your yard consistently clean and odor-free.

Do I need to be home during service?

No. As long as we have safe access to your yard, you do not need to be home during your scheduled visit.

Can you clean while my dog is in the yard?

For the safety of our team and your pets, we kindly ask that all dogs be kept indoors or securely kenneled during service. Because we are not familiar with each dog’s temperament, this helps ensure a safe and efficient visit.

What areas of the yard do you clean?

We clean backyards, front yards, side yards, dog runs, and designated pet areas — anywhere waste is present and accessible.

💲 Pricing & Billing

How much does service cost?

Recurring service starts at $25 per week. Pricing varies based on:

Number of dogs
Yard size
Service frequency

Are there any extra or hidden fees?

No hidden fees. However:

Initial cleanups
Heavily soiled yards
One-time services

may require an additional charge depending on condition and time required.

Do I have to sign a long-term contract?

No contracts required. You can start, pause, or cancel service anytime.

🚛 Waste Disposal & Safety

What happens to the waste after removal?

Waste is securely double-bagged and placed in your designated trash bin unless otherwise requested.

Are you licensed and insured?

Yes. Winn It or Step In It is licensed and insured for your protection and peace of mind.

Do you provide service year-round?

Yes! We operate year-round, weather permitting, to keep your yard clean in every season.

📍 Service Area

What areas do you service?

We proudly serve:

Humble/Atascocita
Kingwood
Spring
Houston
Greater Houston and surrounding communities

If you're unsure whether you're within our service area, just ask!

Do you service gated communities?

Yes — as long as access is arranged in advance.

FREE QUOTE